Last Updated: July 21, 2026

At Creatoshop, every order is created specifically for each customer. Because our products are personalized, we encourage you to review your order details carefully before completing your purchase.

This Refund Policy explains when refunds, replacements, or cancellations may be available.

Custom Products

Most products sold by Creatoshop are custom-made based on the photos and personalization details you provide.

Because personalized products cannot be resold, custom orders are generally non-refundable once production or artwork creation has begun, except in the situations described below or where required by applicable law.

Digital Products

Digital products are delivered electronically.

Once a digital file has been delivered or made available for download, refunds are generally not available because the product cannot be returned.

However, if:

• You receive the wrong artwork,
• Your file is damaged or cannot be opened,
• There is an error caused by Creatoshop,

please contact us within 7 days of delivery. We will review the issue and, where appropriate, provide a corrected file, replacement, or refund.

Printed Products

Printed products are professionally produced and fulfilled through our trusted production partner, Printful.

If your printed product arrives:

• Damaged,
• Defective,
• Misprinted,
• Incorrect due to an error on our part,

please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the problem
• Clear photographs of the item and its packaging

If the issue is confirmed, we may, at our discretion:

• Replace the product at no additional cost, or
• Issue a full or partial refund.

Order Cancellations

Orders may be cancelled before artwork creation or production begins.

Once work has started or a printed product has entered production, cancellation may no longer be possible.

If you need to cancel an order, please contact us as soon as possible.

Customer Errors

Refunds or free replacements are generally not available for issues resulting from information provided by the customer, including:

• Incorrect spelling or personalization details
• Incorrect uploaded photos
• Incorrect shipping address
• Ordering the wrong product, size, or format
• Change of mind after production has started

Please review your order carefully before placing it.

Shipping Issues

Creatoshop is not responsible for delivery delays caused by:

• Shipping carriers
• Customs processing
• Weather conditions
• Public holidays
• Incorrect shipping information provided by the customer
• Other events beyond our reasonable control

If a package is confirmed as lost by the carrier, we will work with our fulfillment partner to determine the appropriate resolution.

Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect due to our error:

• Personalized artwork
• Digital downloads
• Custom printed products
• Gift cards (if offered)

Refund Processing

If a refund is approved, it will be issued to the original payment method used for the purchase.

Processing times vary depending on your payment provider and financial institution and may take several business days before the funds appear in your account.

Contact Us

If you experience any issues with your order or have questions about this Refund Policy, please contact us.

Creatoshop

Email: info@creatoshop.com

Website: https://creatoshop.com

We are committed to providing fair solutions and excellent customer service whenever a problem arises.