At Creatoshop, every portrait is custom-created specifically for you. Because our artwork is personalized and work begins shortly after an order is placed, we have a few guidelines regarding cancellations, revisions, and refunds.

1. Cancellation

You may request to cancel your order within 12 hours of purchase, provided that work on your artwork has not yet started.

If your artwork has already entered production, cancellation may no longer be possible.

To request a cancellation, please contact us at info@creatoshop.com as soon as possible and include your order number.

2. Preview & Revisions

Before receiving your final artwork, we will send you a preview for approval.

Unlimited free revisions are included during the preview stage.

If something isn't quite right, simply let us know what you'd like changed and we'll make the necessary adjustments until you're happy with the result.

Our goal is to make sure you love your artwork before the final file is delivered.

3. Refunds

If you are unhappy with your artwork, please contact us during the preview stage and give us the opportunity to make revisions.

If we are unable to resolve the issue through revisions, you may request a refund, and we will review the request on a case-by-case basis.

If the artwork has a significant error on our part that we cannot correct, we will provide a replacement or refund.

4. After Final Approval

Once you have approved your artwork and the final digital file has been delivered, refunds are generally not available because the custom service has been completed and the digital artwork has been delivered.

If there is a problem with the final file or an error caused by us, please contact us and we will work to correct it.

5. Incorrect or Low-Quality Photos

Customers are responsible for providing photos that are clear enough for the requested artwork.

If the submitted photo is too low-quality, blurry, heavily cropped, or otherwise unsuitable, we may contact you and request another photo.

If we cannot proceed because a suitable photo is not provided, we will work with you to determine the best solution, which may include cancellation or a refund depending on whether work has already begun.

6. Duplicate Orders

If you accidentally place the same order more than once, please contact us immediately at info@creatoshop.com. Duplicate orders may be refunded when identified before additional work begins.

7. Digital Products

Creatoshop provides digital artwork only. No physical product, print, frame, canvas, or other physical item is included with your purchase.

Once your final artwork has been delivered, it is considered a completed digital service.

8. How to Contact Us

For cancellation, refund, or order-related questions, please contact:

Email: info@creatoshop.com

Please include your order number and a brief description of your request so we can assist you as quickly as possible.

Our Promise

We want you to be happy with your artwork. That's why we provide a preview and unlimited revisions before final delivery. If something isn't right, please contact us and we'll do our best to make it right.