Refund Policy

All Creatoshop portraits are custom-made digital artwork created specifically for each customer. Since each portrait is personalized, our refund policy depends on the stage of your order.

Refund Within 12 Hours

If you ordered by mistake, changed your mind, provided incorrect information, or no longer wish to proceed, you may request a full refund within 12 hours of placing your order.

To request a refund, please email info@creatoshop.com within 12 hours of your purchase and include your order number.

After 12 Hours

After the 12-hour cancellation period, our artists may have already started creating your custom portrait. Because the artwork is personalized, refunds are generally not available at this stage. However, we always aim to be fair and will review each situation individually.

Satisfaction Guarantee

We want every customer to be happy with their custom portrait.

If you are not happy with the first version of your artwork, please let us know. We will work with you to make reasonable changes through our revision process.

If, after the included revisions, you are still genuinely unhappy with the final result and decide that you do not want to keep the artwork, we will offer a refund. We believe this is the fairest approach and want you to feel confident when ordering from Creatoshop.

Revision Policy

Every order includes up to 2 rounds of complimentary minor revisions, such as:

• Adjusting colors
• Correcting small details
• Minor facial adjustments
• Background changes, if requested in the original order

Revisions must be based on the original photo provided with your order. Requests for an entirely new portrait using a different photo may require an additional design fee.

Revision requests should be submitted within 7 days of receiving your initial digital portrait.

Incorrect or Defective Files

If you receive a corrupted, incorrect, or defective digital file, or if we made an error with your order (such as the wrong background, style, or personalization), please contact us immediately at info@creatoshop.com.

We will correct the issue or provide a replacement file at no additional cost.

How to Request a Refund

To request a refund, please email info@creatoshop.com and include:

• Your order number
• The email address used for your order
• A brief explanation of your request

Cancellation requests made within 12 hours of purchase are eligible for a full refund. If you are unhappy with the artwork, please contact us before accepting the final result so we can first try to resolve the issue through revisions. If you remain dissatisfied after the revision process, we will review your request and offer a refund.

Contact Us

If you have any questions about refunds, cancellations, revisions, or your order, please contact us at info@creatoshop.com.

We appreciate your trust in Creatoshop and will always do our best to make sure you are happy with your custom portrait.