Refund policy

🛍️ Refund Policy – Creatoshop

At Creatoshop, your satisfaction is our top priority. We specialize in custom digital portraits of pets, people, and homes — handcrafted with love and attention to every detail.

If you're not happy with your purchase, we’re here to help.

✅ We Accept Refunds

Yes, we offer refunds in the following cases:

You’re not satisfied with the final result, and we’re unable to improve it after revisions.
We haven’t started working on your order yet and you request a cancellation.
You placed an order or duplicate order by mistake.

🛠️ Revisions First

Since each portrait is custom-made, we offer free revisions to ensure you're happy with the final result. Please contact us within 1-5 days of receiving your preview if you'd like any changes.

🔁 Refund Timeframe

To request a refund, please contact us at info@creatoshop.com within 1-7 days of your purchase. Refunds will be processed within 1–3 business days back to your original payment method.

❌ Non-Refundable Cases

If you've approved the final design and we've already delivered the high-resolution files.
You simply change your mind after the work is completed and approved

How to Request a Refund

Just email us at info@creatoshop.com with:

Your order number
Reason for refund
Optional: feedback or reference images (to help us learn)

We typically respond within 24 hours.