What do I receive?
You receive a high-resolution digital portrait delivered by email. No physical product is shipped.
How long does it take?
Your preview is typically delivered within 24–48 hours.
Can I request changes?
Yes. Unlimited free revisions are included with your order.
What type of photo should I upload?
A clear, well-lit photo works best. We recommend choosing a photo where your pet's face, ears and important features are clearly visible.
Can I print my portrait?
Yes. Your finished digital artwork can be used for personal printing at a print shop or through a printing service of your choice.
What can you turn into a portrait?
We create custom portraits of dogs, cats, other pets, people, couples, families, homes, and more.
What file will I receive?
High-resolution 300 DPI JPG or PNG, suitable for professional printing and digital use.
Is a custom portrait a good gift idea?
It's one of the most personal gifts you can give. Birthdays, Mother's Day, Christmas, memorials — a custom watercolor portrait is a gift people keep for life.
What is your refund policy?
Yes. If you’re not happy with your portrait or placed your order by mistake, please contact us as soon as possible. We’ll work with you to find the best solution, including a refund when appropriate. Once your artwork has been completed and approved, refunds may be limited depending on the circumstances.