verything You Need to Know Before You Order
Q : How do I order a custom portrait?
A: Simply choose your product, upload a clear photo, select your preferred style, and place your order. Our artists get started right away and deliver your portrait within 24–48 hours.
Q : What photo should I upload?
A: A clear, well-lit photo works best. The better the photo quality, the more detail we can capture in your portrait — avoid blurry or dark images for the best result.
Q : Do you paint cats, dogs, and other animals?
A: Yes — dogs, cats, rabbits, horses, birds, and more. If you love it, we'll paint it.
Q : What file will I receive?
A: A high-resolution 300 DPI JPEG or PNG, ready to print at any size, frame, or use digitally. We recommend at least 8×10 for the best printed result.
Q : Can I request changes to my portrait?
A: Absolutely. We offer unlimited free revisions — colors, background, details, anything. Just send us your feedback and we'll refine it until it's perfect.
Q : Is a custom portrait a good gift idea?
A: It's one of the most personal gifts you can give. Birthdays, Mother's Day, Christmas, memorials — a custom watercolor portrait is a gift people keep for life.
Q : What is your refund policy?
A: Because every portrait is created personally for you, we don't offer refunds on completed orders — but we do offer unlimited free revisions. If something isn't right, we'll fix it. We're not satisfied until you are, and we'll keep working until your portrait is exactly what you envisioned.
